Emergency Guidelines
Guidelines for urgent situations involving participant safety and well-being during the program.
If you are in immediate danger or experiencing a life-threatening emergency, call 911 first.
What Is Considered an Emergency
Serious accident or injury requiring medical attention
Hospitalization or medical emergency
Threats to personal safety or physical harm
Unsafe or uninhabitable housing conditions
Severe mental health crisis
Detention or serious legal incident
Urgent Program, Workplace, or Visa-Related Issues (Non Emergency)
Serious issues at the workplace affecting your ability to continue the program
Conflict with supervisors or host organizations that cannot be resolved internally
Program-related issues impacting legal or program status
Issues affecting your J-1 visa or SEVIS compliance
These situations are not immediate emergencies but may affect your program participation, legal status, or well-being.
Situations That Are NOT Emergencies
The following situations should be directed to regular student support and do not require emergency assistance.
General questions about work schedules
Minor workplace misunderstandings
Housing preferences (non-safety related)
Routine administrative inquiries
Emergency Contact Information
This emergency line is monitored on an on-call basis. Responses are prioritized based on urgency.
Local Emergency Services
If you are experiencing a life-threatening emergency, contact local emergency services immediately before reaching out to UniColl Exchange.
United States Emergency Number: 911
(Fire / Police / Ambulance)
This emergency line is 24/7.
What UniColl Exchange Can Assist With
Providing guidance on appropriate next steps during urgent situations
Assisting communication with sponsors or host organizations when necessary
Helping participants understand available support resources
Coordinating information during urgent program-related situations
Participant Responsibilities
Seek immediate emergency assistance when required
Provide accurate information when reporting urgent situations
Follow local laws and workplace policies at all times
Maintain valid health insurance coverage during the program
For general questions regarding emergency support policies, please contact: info@unicoll-exchange.com